The seattle public library (Politicas de servicio)

Our mission is to become the best public library in the world by being so tuned in to the people we serve and so supportive of each other’s efforts that we are able to provide highly responsive service. We strive to inform, enrich and empower every person in our community by creating and promoting easy access to a vast array of ideas and information, and by supporting an informed citizenry, lifelong learning and love of reading. We acquire organize and provide books and other relevant materials; ensure access to information sources throughout the nation and around the world; serve our public with expert and caring assistance; and reach out to all members of our community. AimsWe intend to provide:

• Services that are understood and valued by the community and result in library use and involvement from the broadest possible spectrum of residents.
• A caring, welcoming and lively cultural and lifelong learning center for the community.
• Outstanding reference, readers’ advisory and borrower services that are barrier free for users of all ages, regardless of ethnic background, educational level, economic status or physical condition.
• Collections of enduring value and contemporary interest that are relevant to user needs and readily accessible from every service point.
• A highly trained and competent staff that reflects the rich diversity of our community and that works together to provide responsive service to all users.
•  Appropriate technology to extend, expand and enhance services in every neighborhood and ensure that all users have equitable access to information.
• Facilities that are inviting, safe and well maintained and that are available during hours of greatest convenience to users and equitably distributed throughout the City.
• Careful stewardship of the public trust, which ensures accountability and makes the most efficient and effective use of funds, both public and private; fosters collaboration, cooperation and co-location where possible with other agencies; and builds public/private partnerships to enhance services to our users.

http://www.spl.org/default.asp?pageID=about_mission

La misión de la biblioteca es la de servir a una comunidad con necesidades de un espacio en donde se pueda crecer culturalmente.El grupo directivo tienen esto muy presente, por lo cual asumen la responsabilidad de proporcionar un servicio de calidad capaz de satisfacer dichas necesidades.

El uso de la tecnología es muy importante ya que se tienen que asegurar de que todos los usuarios cuenten con las mismas posibilidades de accesar a la información en línea.

Es muy importante también brindar un trato humano a todos los usuarios asi como el ser accesibles en aspectos como preguntas a staff y personal de la biblioteca.)